James Robertson Mediation
James is from a commercial background and has spent his career working to build consensus and find common ground among a wide range of business stakeholders. Most of James' work has been under high pressure and in complex organisational environments. This positions him well to help people resolve issues and disputes via mediation.
Business Disputes & Workplace Disputes
Disputes are an inevitable result of people working together. Managing conflict effectively can help business relationships survive and thrive
Mediation is Cheaper Than Legal Action
A recent study by the Australian Small Business and Family Enterprise Ombudsman found small businesses are on average spending $130k in legal costs per dispute - see the article by clicking here.
Mediation aims to keep relationships intact so the parties can continue working together into the future
Mediation is about helping people find what they can agree on
Mediation is not about proving who is right and who is wrong
Value The Future
Mediation acknowledges the past, but ultimately is future focussed
Active listening skills
Consensus building skills
Peace making skills
Ideally the people attending the mediation session have the authority to settle the dispute. If an agreement is reached, the parties can leave the session knowing they have an agreement in place. The parties may need to consult with someone outside of the mediation to confirm a part of the agreement. That consultation can be performed during the mediation session or as a follow up action
The mediation session follows the 12-step process prescribed by the Dispute Settlement Centre of Victoria
Meet & Greet
Statements - Each party states their view of the dispute
Open discussion between parties
Private session for each party with the mediator
Negotiation - Parties explore potential elements of an agreement
Agreement - If reached, the agreement can be verbal or can be documented by the mediator
Success measures have been achieved when the following can be demonstrated:
The parties in dispute attend voluntarily
The process is conducted respectfully
Both parties are able to understand the other point of view
A position of agreement is reached at the conclusion of the process
Get in touch today
Resolving Business disputes, Workplace disputes, Commercial Property disputes, Bank/Customer disputes and Debt Re-structuring in Melbourne and regional Victoria
Melbourne locations: Melbourne CBD, Dandenong, Frankston, Berwick, Caulfield, Richmond, Altona, Sunshine, Epping & Greensborough
Regional locations: Bendigo, Ballarat, Echuca, Shepparton, Castlemaine, Kyneton, Woodend, Gisborne, Daylesford, Swan Hill & Mildura
Trained at Dispute Settlement Centre of Victoria
Accredited Mediator with Victorian Association for Dispute Resolution
Every mediation is unique
A quote can be provided to suit your budget and the complexity of your dispute
Contact us for a quote by phone, email or using the form on this site
Mediation can normally be performed within 5 days of inquiry
Feel free to call if you require a more urgent response
James' partner in mediation is Geoff Robinson. Geoff Robinson Consulting provides strategic and tactical advice to senior management, mentoring services and mediation services.
Geoff is from a project and engineering management background, has deep experience working with parties to achieve mutually beneficial outcomes and has worked many years at senior management levels, within the private sector and local government.
He is capable of performing well under pressure, using considerable initiative to achieve excellent results in demanding situations.
You can view Geoff's VADR listing by clicking here
James and Geoff can work in either a co-mediator or sole mediator approach.