James Robertson Mediation

James is from a commercial background and has spent his career working to build consensus and find common ground among a wide range of business stakeholders. Most of James' work has been under high pressure and in complex organisational environments. This positions him well to help people resolve issues and disputes via mediation.

Business Disputes & Workplace Disputes

Disputes are an inevitable result of people working together. Managing conflict effectively can help business relationships survive and thrive

Mediation is Cheaper Than Legal Action

A recent study by the Australian Small Business and Family Enterprise Ombudsman found small businesses are on average spending $130k in legal costs per dispute - see the article by clicking here.

Preserve Relationships

Mediation aims to keep relationships intact so the parties can continue working together into the future

Build Consensus

Mediation is about helping people find what they can agree on

Avoid Blame

Mediation is not about proving who is right and who is wrong

Value The Future

Mediation acknowledges the past, but ultimately is future focussed

Interpersonal Skills

Active listening skills

Consensus building skills

Peace making skills


Melbourne, Victoria

Confidentiality Starts Here.

All information shared and conversations held during a mediation session are confidential. In the majority of cases mediators are not permitted to provide evidence in legal proceedings

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Message Sent

Mediation Participants

Ideally the people attending the mediation session have the authority to settle the dispute. If an agreement is reached, the parties can leave the session knowing they have an agreement in place. The parties may need to consult with someone outside of the mediation to confirm a part of the agreement. That consultation can be performed during the mediation session or as a follow up action

Mediation Process

The mediation session follows the 12-step process prescribed by the Dispute Settlement Centre of Victoria
Meet & Greet
Statements - Each party states their view of the dispute
Open discussion between parties
Private session for each party with the mediator
Negotiation - Parties explore potential elements of an agreement
Agreement - If reached, the agreement can be verbal or can be documented by the mediator

Successful Mediation

Success measures have been achieved when the following can be demonstrated:
The parties in dispute attend voluntarily
The process is conducted respectfully
Both parties are able to understand the other point of view
A position of agreement is reached at the conclusion of the process

Get in touch today

Resolving Business disputes, Workplace disputes, Commercial Property disputesBank/Customer disputes and Debt Re-structuring in Melbourne and regional Victoria

Melbourne locations: Melbourne CBD, Dandenong, Frankston, Berwick, Caulfield, Richmond, Altona, Sunshine, Epping & Greensborough

Regional locations: Bendigo, Ballarat, Echuca, Shepparton, Castlemaine, Kyneton, Woodend, GisborneDaylesford, Swan Hill & Mildura

Nationally Accredited

Trained at Dispute Settlement Centre of Victoria

Accredited Mediator with Victorian Association for Dispute Resolution

Click here to see James' listing with the Victorian Association for Dispute Resolution

Click here to see James' listing on the National Register of Mediators


Every mediation is unique

A quote can be provided to suit your budget and the complexity of your dispute

Contact us for a quote by phone, email or using the form on this site


Mediation can normally be performed within 5 days of inquiry

Feel free to call if you require a more urgent response

Negotiation Services

Do you need help negotiating with another party?

Are you struggling to close a deal that has been dragging on for months?

Do you need someone to advocate on your behalf?

James can help you negotiate a better outcome for you, your business or your workplace.

Mediation Partner

James' partner in mediation is Geoff Robinson. Geoff Robinson Consulting provides strategic and tactical advice to senior management, mentoring services and mediation services.

Geoff is from a project and engineering management background, has deep experience working with parties to achieve mutually beneficial outcomes and has worked many years at senior management levels, within the private sector and local government.
He is capable of performing well under pressure, using considerable initiative to achieve excellent results in demanding situations.

You can view Geoff's VADR listing by clicking here

James and Geoff can work in either a co-mediator or sole mediator approach.